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Frequently Asked Questions
Orders & Production
How long does it take to produce my jersey?
Most Thehodi jerseys are made to order.
Our standard production time is:
3–5 business days
Production time does not include shipping time.
When will my order ship?
Once production is complete, your order will be prepared for shipment and tracking information will be sent to the email address used at checkout.
Can I change or cancel my order?
Please contact us as soon as possible at:
If production has not started, we may be able to change or cancel your order.
Once production has started, customized or made-to-order products may no longer be changed or canceled.
Custom Jerseys
Can I customize the name and number on my jersey?
Yes. Selected Thehodi jerseys allow you to personalize the back with your preferred name and number.
Please review your personalization carefully before placing your order.
Can I put any name or number on my jersey?
You may enter your preferred personalization where the product offers a customization option.
Thehodi reserves the right to reject personalization that is unlawful, abusive, hateful, or otherwise inappropriate.
What happens if I enter the wrong name or number?
Customers are responsible for reviewing personalization details before checkout.
If the product is produced exactly as submitted, we cannot normally offer a return, exchange, or refund because of a customer input error.
If you notice an error immediately after ordering, contact:
We will try to help before production begins.
What if Thehodi prints my personalization incorrectly?
If we produce a name, number, size, color, or other customization differently from what you submitted, contact us with your order number and clear photos.
We will review the issue and provide an appropriate resolution.
Sizing
How do I choose the correct size?
Please check the size chart shown on the product page before ordering.
For the best fit, compare the measurements with a jersey or shirt that already fits you well.
Are Thehodi jerseys true to size?
Fit may vary depending on the product style.
Always use the product-specific size chart rather than relying only on your usual size.
Can I exchange a customized jersey if I ordered the wrong size?
Customized jerseys are generally not eligible for return or exchange when the customer selected the wrong size.
Please review the size chart carefully before ordering.
Product Information
What material are the jerseys made from?
Thehodi mesh jerseys are designed using lightweight athletic polyester fabric with a breathable mesh-style construction.
Exact materials may vary slightly by product and will be listed on the relevant product page.
Are the jerseys embroidered or printed?
Construction may vary depending on the design.
Some elements may use printed, heat-applied, sublimated, stitched, or other production techniques.
Please review the individual product description for specific details.
Will the product look exactly like the images?
We make reasonable efforts to present each product accurately.
However, slight differences may occur because of:
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Screen settings
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Lighting
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Fabric texture
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Product size
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Manufacturing tolerances
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Print placement
Minor differences do not normally indicate a product defect.
Shipping
How long does US shipping take?
Estimated United States shipping time is:
7–12 business days after production
With production included, most US orders are estimated to arrive within approximately:
10–17 business days
Do you ship internationally?
Yes. Thehodi ships to selected international destinations.
Estimated international shipping time is:
10–20 business days after production
Will I have to pay customs or import fees?
International customers may be responsible for customs duties, VAT, import taxes, or other destination-country charges.
These charges are determined by local authorities and are generally the responsibility of the customer.
Why has my tracking not updated?
Tracking may take 2–5 business days to begin updating after shipment.
Packages may also move between carrier facilities without receiving a new scan.
A temporary lack of tracking updates does not necessarily mean that your package is lost.
My tracking says delivered, but I cannot find my package. What should I do?
Please:
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Check your mailbox, porch, entrance, garage, and other safe delivery locations.
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Ask household members.
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Check with nearby neighbors.
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Contact the shipping carrier.
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Contact support@thehodi.com if you still need assistance.
Returns & Refunds
Can I return my order?
Eligible non-personalized products may be returned within 30 days of delivery, subject to our Return Policy.
The product must generally be unworn, unused, unwashed, and in its original condition.
Can customized jerseys be returned?
Customized or personalized jerseys are generally not returnable or exchangeable because they are produced specifically for the customer.
Exceptions may apply if the item arrives damaged, defective, or was produced incorrectly by Thehodi.
What if my product arrives damaged or incorrect?
Contact:
Please provide:
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Your order number
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Clear photos of the product
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Close-up photos showing the issue
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A brief description of the problem
We will review your claim and provide an appropriate resolution.
How long do refunds take?
Once a refund has been approved and processed, please allow approximately:
5–10 business days
for the funds to appear in your original payment method.
Actual timing depends on your bank or payment provider.
Jersey Care
How should I wash my jersey?
For best results:
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Machine wash cold
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Wash with similar colors
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Turn the jersey inside out before washing
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Use mild detergent
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Do not use bleach
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Avoid high heat
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Air dry when possible
Can I put my jersey in the dryer?
Air drying is recommended to help preserve the fabric and graphics.
If a dryer is used, choose a low-temperature setting.
Can I iron the design?
Avoid placing a hot iron directly onto printed graphics, numbers, logos, or personalization.
Contact Us
I still need help. How can I contact Thehodi?
Email us at:
For faster assistance, please include:
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Your order number
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Your name
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The email address used for the order
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A brief description of your question or issue
Website: thehodi.com
How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!